New Visa Rewards Credit Card Reissue FAQs
Q: Why am I receiving a new credit card?
A: We are reissuing all credit cards to enhance your card security and provide the latest contactless technology. This means you can tap to pay for a faster, safer experience.
Q: What’s different about my new card?
A: Your new card has a new card number, expiration date, and security code. It’s also equipped with contactless technology, allowing you to tap to pay at compatible terminals.
Q: Will my existing card stop working when I receive my new card?
A: No, your existing card will continue to work until January 6, 2024, or until you activate the new card—whichever happens first.
Q: Do I need to activate my new card right away?
A: Not immediately, but it’s best to activate it as soon as possible for seamless access. If the new card isn’t activated by January 6, 2024, your existing card will automatically stop working.
Q: How do I activate my new card?
A: Instructions for activating your card will be included in the mailer with your new card. You can activate it by phone or online.
Q: Do I need to update my automatic payments and subscriptions?
A: Yes. Once you activate your new card, please update any merchants that charge automatic payments or subscriptions (such as streaming services, utilities, or memberships) with your new card number, expiration date, and security code to avoid any payment disruptions.
Q: What should I do with my old card?
A: Once your new card is activated, securely destroy your old card (e.g., by cutting it into small pieces). If you prefer, you can bring it to one of our branches for secure disposal.
Q: Will mailed payments to the old address still be processed?
A: Yes, any mailed payments sent to the old address in November will be forwarded to the new address and backdated appropriately.
Q: What’s the best way to ensure my payment is processed on time?
A: We recommend setting up online payments now to avoid delays, as it takes approximately five days to validate a new online payment setup.
Q: What if I notice duplicate transactions from January 6th and 7th?
A: Any duplicate postings from January 6th and 7th have already been corrected. If you have further concerns, please contact us for assistance.
Q: How can I avoid a paper statement fee?
A: Enroll in eStatements as soon as possible to avoid the $2 monthly fee for paper statements. This can be done through online banking.
Q: Will my rewards points transfer to the new card?
A: Yes, all rewards points earned up to November 7th will transfer to your new card account. Please note that this transfer may take a couple of weeks to reflect in your rewards portal.
Q: How can I access my new card online?
A: If you already use CardCtrl 2.0, you’ll use the same login credentials from your mobile app for the new credit card portal online. PLEASE NOTE: This is not the same login as your UCCU online banking.
Q: Will I still be able to see my transaction history?
A: Yes, you’ll still be able to view up to 90 days of transaction history after the conversion.
Q: Can I add my new card to Apple Pay, Google Pay, or Samsung Pay?
A: Yes, you’ll be able to add your new card to Apple Pay, Google Pay, and Samsung Pay once it’s activated, making it easy to use for digital wallet payments.
Q: Can I manage my card through a mobile app?
A: Yes, you can control your new card through CardCtrl 2.0 mobile application. This app allows you to manage settings like transaction limits, alerts, and notifications to give you control over your card usage.
Q: Who can I contact with additional questions?
A: If you have more questions or need help, please reach out to our member support team at 713.674.5778 or visit our website at www.unitedccu.com